What is your shipping policy?
All orders have a 2-4 business day (Monday-Friday, excluding holidays), processing window unless a pre-order, or noted otherwise. All our orders are handmade by our Beauty Natural Specialist. We have a small team that does everything in house.
My package is missing?
Unfortunately, once your package leaves our hands, we are not responsible for what happens. If your package is lost or stolen, you must contact USPS to file a claim.
I received my package, but my items are damaged. What do I do?
Please email firstname.lastname@example.org immediately. As long as we have proof of damage, we will gladly send a replacement product free of charge.
I put the wrong address on my order, how do I fix it?
You have 24 hours to fix your address on your package. Email email@example.com with your order number as the subject line. And put the new address where you want your package shipped. If it is after 24 hours, you will have to pay the address change fee.
How should I contact Beauty Natural?
You can email us with any concerns or questions at firstname.lastname@example.org. If your order is pertaining to an order, please email us with your order number in the subject line and your inquiry into the body of the email. We do not respond to DMs about orders. Please do not contact Beauty Natural through DMs about your orders.
What is the best way to stay updated with Beauty Natural?
Subscribe to our email list. Follow us on social media and turn on notifications on Facebook, Instagram, and Twitter (@BeautyNaturalBodyCare).
How long will be pre-order take?
All information about pre-order are listed under our pre-order policy. Pre-orders typically take 4-5 weeks to process.
What are the payment options?
We accept all major credit cards and PayPal.
It says that my package was returned, what do I do next?
If your package gets return to Beauty Natural, there are 2 solutions.
1. We can refund you for your purchase (minus the shipping cost).
2. We can reship your package for a fee.
If your package returns to us, we will contact you immediately.
What is your return policy?
We want you to feel comfortable trying new products. Because of the nature of our products, we do not accept returns. However, we stand behind our products. If our products dissatisfy you please contact us.
We take it upon ourselves to ensure your package arrives safely, so we will replace any items that arrived damaged in transit. Please email us at email@example.com as soon as you receive your order. We may ask for photos of the damaged package. Please also file a claim with USPS as they are responsible for the damage. Please let us know if you have any questions, our Team is happy to help!
For more information about our return policy, or have any questions, please contact us by email at firstname.lastname@example.org.